yevsel/customer_support_agent_yt

This LangGraph customer-support agent routes a customer message to FAQ, order, refund, or escalation handling, then returns a resolution or pauses for human approval. Its main graph coordinates the stages; an order sub-agent loops through tools, while FAQ answers use retrieved policy context. The README documents optional Postgres checkpointing and the RAG ingestion capability; the sampled graph code shows checkpoint setup commented out, and the ingestion code’s database write is also commented out, so those links are marked optional or documented rather than asserted as active.