shivamtiwari01016/nlp

Support Ticket Triage is a browser-based console backed by a FastAPI service. Operators submit ticket text; the API classifies its category, independently scores sentiment-based urgency, maps the category to a team, and persists the ticket with its prediction before returning a result. The console also presents ticket history, database statistics, model metrics, and an explainer for the NLP pipeline. Training uses the Kaggle-derived data and produces the classifier and evaluation metrics. The workflow follows the README and sampled service/client code; detailed route wiring and model internals were not sampled.