# servicenow/servicenowdocs architecture

> Architecture diagram of the GitHub repository servicenow/servicenowdocs, generated by GitDiagram from its file tree, README and a sample of source files (last updated 2026-09-26). It is an AI-made overview: check details against the source.

- Interactive diagram: https://gitdiagram.com/servicenow/servicenowdocs
- Repository: https://github.com/servicenow/servicenowdocs

## Overview

ServiceNowDocs is a curated, AI-oriented corpus of ServiceNow product documentation, not an application runtime. A reader starts with the README for the repository’s purpose, then finds a product or platform subject in the categorized markdown tree and reads its topic documentation. The tree preserves both cross-platform capabilities and industry/product areas. Only the README and directory structure are available as evidence here, so the graph shows the documented navigation structure rather than internal product behavior or links between topics.

Main entry points: [`markdown`](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown) (Documentation corpus), [`README.md`](https://github.com/servicenow/servicenowdocs/blob/brazil/README.md) (Repository README), [`markdown/application-development`](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/application-development) (Application development), [`markdown/integrate-applications`](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/integrate-applications) (Integration applications)

## Diagram (Mermaid)

```mermaid
flowchart TD

subgraph group_orientation["Repository orientation"]
  node_readme["Repository README<br/>[README.md]"]
  node_markdown["Documentation corpus"]
end

subgraph group_platform["Platform capabilities"]
  node_development["Application development"]
  node_integration["Integration applications"]
  node_intelligence["Intelligent experiences"]
  node_platform_admin["Platform administration"]
  node_platform_security["Platform security"]
  node_servicenow_platform["ServiceNow platform"]
end

subgraph group_business["Business products"]
  node_itsm["IT service management"]
  node_csm["Customer service management"]
  node_employee["Employee service management"]
  node_security["Security management"]
  node_grc["Governance risk compliance"]
  node_field_service["Field service management"]
  node_financial["Financial services operations"]
end

subgraph group_industries["Industry products"]
  node_healthcare["Healthcare life sciences"]
  node_manufacturing["Manufacturing"]
  node_telecom["Telecom media technology"]
end

node_reader(("AI or engineer"))

node_reader -->|"reads orientation"| node_readme
node_reader -->|"browses topics"| node_markdown
node_markdown -->|"organizes by topic"| node_development
node_markdown -->|"organizes by topic"| node_integration
node_markdown -->|"organizes by topic"| node_intelligence
node_markdown -->|"organizes by topic"| node_platform_admin
node_markdown -->|"organizes by topic"| node_platform_security
node_markdown -->|"organizes by topic"| node_servicenow_platform
node_markdown -->|"organizes by topic"| node_itsm
node_markdown -->|"organizes by topic"| node_csm
node_markdown -->|"organizes by topic"| node_employee
node_markdown -->|"organizes by topic"| node_security
node_markdown -->|"organizes by topic"| node_grc
node_markdown -->|"organizes by topic"| node_field_service
node_markdown -->|"organizes by topic"| node_financial
node_markdown -->|"organizes by topic"| node_healthcare
node_markdown -->|"organizes by topic"| node_manufacturing
node_markdown -->|"organizes by topic"| node_telecom

click node_readme "https://github.com/servicenow/servicenowdocs/blob/brazil/README.md"
click node_markdown "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown"
click node_development "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/application-development"
click node_integration "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/integrate-applications"
click node_intelligence "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/intelligent-experiences"
click node_platform_admin "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/platform-administration"
click node_platform_security "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/platform-security"
click node_servicenow_platform "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/servicenow-platform"
click node_itsm "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/it-service-management"
click node_csm "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/customer-service-management"
click node_employee "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/employee-service-management"
click node_security "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/security-management"
click node_grc "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/governance-risk-compliance"
click node_field_service "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/field-service-management"
click node_financial "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/financial-services-operations"
click node_healthcare "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/healthcare-life-sciences"
click node_manufacturing "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/manufacturing"
click node_telecom "https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/telecom-media-technology"

classDef toneNeutral fill:#f8fafc,stroke:#334155,stroke-width:1.5px,color:#0f172a
classDef toneBlue fill:#dbeafe,stroke:#2563eb,stroke-width:1.5px,color:#172554
classDef toneAmber fill:#fef3c7,stroke:#d97706,stroke-width:1.5px,color:#78350f
classDef toneMint fill:#dcfce7,stroke:#16a34a,stroke-width:1.5px,color:#14532d
classDef toneRose fill:#ffe4e6,stroke:#e11d48,stroke-width:1.5px,color:#881337
classDef toneIndigo fill:#e0e7ff,stroke:#4f46e5,stroke-width:1.5px,color:#312e81
classDef toneTeal fill:#ccfbf1,stroke:#0f766e,stroke-width:1.5px,color:#134e4a
class node_readme,node_markdown toneBlue
class node_development,node_integration,node_intelligence,node_platform_admin,node_platform_security,node_servicenow_platform toneAmber
class node_itsm,node_csm,node_employee,node_security,node_grc,node_field_service,node_financial toneMint
class node_healthcare,node_manufacturing,node_telecom toneRose
class node_reader toneIndigo
```

## Components

### Repository orientation

- [Repository README](https://github.com/servicenow/servicenowdocs/blob/brazil/README.md): `README.md`
- [Documentation corpus](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown): `markdown`

### Platform capabilities

- [Application development](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/application-development): `markdown/application-development`
- [Integration applications](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/integrate-applications): `markdown/integrate-applications`
- [Intelligent experiences](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/intelligent-experiences): `markdown/intelligent-experiences`
- [Platform administration](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/platform-administration): `markdown/platform-administration`
- [Platform security](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/platform-security): `markdown/platform-security`
- [ServiceNow platform](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/servicenow-platform): `markdown/servicenow-platform`

### Business products

- [IT service management](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/it-service-management): `markdown/it-service-management`
- [Customer service management](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/customer-service-management): `markdown/customer-service-management`
- [Employee service management](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/employee-service-management): `markdown/employee-service-management`
- [Security management](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/security-management): `markdown/security-management`
- [Governance risk compliance](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/governance-risk-compliance): `markdown/governance-risk-compliance`
- [Field service management](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/field-service-management): `markdown/field-service-management`
- [Financial services operations](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/financial-services-operations): `markdown/financial-services-operations`

### Industry products

- [Healthcare life sciences](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/healthcare-life-sciences): `markdown/healthcare-life-sciences`
- [Manufacturing](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/manufacturing): `markdown/manufacturing`
- [Telecom media technology](https://github.com/servicenow/servicenowdocs/tree/brazil/markdown/telecom-media-technology): `markdown/telecom-media-technology`

### Other components

- **AI or engineer**

## Connections

- AI or engineer → Repository README: reads orientation
- AI or engineer → Documentation corpus: browses topics
- Documentation corpus → Application development: organizes by topic
- Documentation corpus → Integration applications: organizes by topic
- Documentation corpus → Intelligent experiences: organizes by topic
- Documentation corpus → Platform administration: organizes by topic
- Documentation corpus → Platform security: organizes by topic
- Documentation corpus → ServiceNow platform: organizes by topic
- Documentation corpus → IT service management: organizes by topic
- Documentation corpus → Customer service management: organizes by topic
- Documentation corpus → Employee service management: organizes by topic
- Documentation corpus → Security management: organizes by topic
- Documentation corpus → Governance risk compliance: organizes by topic
- Documentation corpus → Field service management: organizes by topic
- Documentation corpus → Financial services operations: organizes by topic
- Documentation corpus → Healthcare life sciences: organizes by topic
- Documentation corpus → Manufacturing: organizes by topic
- Documentation corpus → Telecom media technology: organizes by topic