saicharanreddy01/enterprise-ticket-management-system

Ticketmaster is a full-stack IT service-management and help-desk application. A requester or agent uses the browser to create and manage tickets; the REST layer delegates lifecycle work to ticket services, which route tickets, assign SLA timing, and persist records. Distinct product branches include ticket collaboration and attachments, self-service knowledge and CSAT, reporting, security/MFA, and integrations. The README documents these capabilities, but source excerpts are partial, so links for unsampled subsystems are shown only where the tree and documented API scope support them.