How rtfm-it-services-llc/msp-claude-skills works
MSP Operations Kit is a Claude skill suite for operating a small managed IT services business. Its principal workflow runs from setup and prospecting through sales, pricing, legal preparation, onboarding, ongoing service and reviews, with offboarding as a distinct client-exit stage. Skills are documented capabilities rather than a conventional application runtime; the README establishes a few cross-skill dependencies, while most internal wiring is not shown in the sampled source. The pricing script implements quote calculation and proposal reporting.
Main entry points: msp-setup/SKILL.md Guided setup · msp-sales/SKILL.md Sales pipeline · msp-pricing/SKILL.md Pricing guidance · msp-legal/SKILL.md Legal documents
Components 19
Kit setup
- Guided setup
skills/msp-setup/SKILL.md
Growth
- Prospecting
skills/msp-leadgen/SKILL.md - Sales pipeline
skills/msp-sales/SKILL.md - Marketing content
skills/msp-marketing/SKILL.md - Website setup
skills/msp-website-setup/SKILL.md
Commercial foundation
- Brand standards
skills/msp-brand/SKILL.md - Pricing guidance
skills/msp-pricing/SKILL.md - Quote calculator
skills/msp-pricing/scripts/price_quote.py - Legal documents
skills/msp-legal/SKILL.md
Client delivery
- Client onboarding
skills/msp-onboarding/SKILL.md - Helpdesk
skills/msp-helpdesk/SKILL.md - Maintenance
skills/msp-maintenance/SKILL.md - Client communications
skills/msp-client-comms/SKILL.md - Security standards
skills/msp-security/SKILL.md - Quarterly reviews
skills/msp-qbr/SKILL.md - Business metrics
skills/msp-metrics/SKILL.md - Client offboarding
skills/msp-offboarding/SKILL.md
Other components
- MSP operator
- Attorney
Connections 22
- MSP operator → Guided setup: requests setup
- Guided setup → Brand standards: writes setup facts
- Guided setup → Pricing guidance: rebuilds cost model
- Guided setup → Legal documents: routes for review
- MSP operator → Prospecting: researches prospects
- Prospecting → Sales pipeline: feeds prospects
- MSP operator → Sales pipeline: manages pipeline
- Sales pipeline → Pricing guidance: gets client numbers
- Pricing guidance → Quote calculator: calculates quotes
- MSP operator → Marketing content: creates content
- Marketing content → Brand standards: follows standards
- MSP operator → Website setup: sets up websites
- MSP operator → Legal documents: prepares documents
- Legal documents → Attorney: escalates legal work
- MSP operator → Client onboarding: starts client delivery
- MSP operator → Helpdesk: handles support
- MSP operator → Maintenance: runs operations
- MSP operator → Client communications: sends updates
- MSP operator → Security standards: applies standards
- MSP operator → Quarterly reviews: reviews client
- MSP operator → Business metrics: reviews performance
- MSP operator → Client offboarding: exits client