praaihub/mai-builder-labs-supplement

Ami is an Amazon customer-support agent, presented as two independently runnable stages: Stage 1 provides the core agent, while Stage 2 adds authenticated, per-customer access, policy checks, and long-term memory. The main workflow is a customer request entering through chat, passing through planning and model/tool calls, then returning a support answer grounded in retrieved guidance and order data. Evaluation and feedback scripts are omitted because they support development rather than runtime. Some subsystem wiring is documented but not shown in sampled source, so uncertain links are left out.