mrsudayon/helpdesk

How mrsudayon/helpdesk works

This is a PHP/MySQL helpdesk application. Users sign in, browse and create tickets, exchange replies, and manage ticket status; administrators also maintain users, subjects, and departments. The README additionally documents tutorials, search and pagination, and email notifications. The graph shows the shared initialization and database layer. Some page and action implementations were not excerpted, so their links are limited to relationships documented in the README or listed in the source index.

Main entry points: init.php Session bootstrap · Tickets.php Ticket services · Users.php User services · Subject.php Subject services

Components 23

Web entry points

Sign in login.php
Registration register.php
Helpdesk home introduction.php
Tutorial library tutorial.php

Ticket workflow

Ticket page ticket.php
Ticket detail view_ticket.php
Ticket form add_ticket_model.php
Ticket actions ticket_action.php

Administration

Subject admin subject.php
Subject actions subject_action.php
Department admin department.php
Department actions department_action.php
User admin user.php
User actions user_action.php

Shared services

Session bootstrap init.php
User services class/Users.php
Ticket services class/Tickets.php
Subject services class/Subject.php
Department services class/Department.php
Database access class/Database.php

Other components

Helpdesk user
MySQL
Email service

Connections 43

Helpdesk user → Sign in: signs in README.md
Helpdesk user → Registration: registers README.md
Helpdesk user → Helpdesk home: uses portal README.md
Helpdesk home → Tutorial library: opens tutorials
Helpdesk home → Ticket page: opens tickets
Sign in → Session bootstrap: loads session login.php
Registration → Session bootstrap: loads session register.php
Helpdesk home → Session bootstrap: loads session introduction.php
Ticket page → Session bootstrap: loads services ticket.php
Ticket detail → Session bootstrap: loads services view_ticket.php
Subject admin → Session bootstrap: loads services subject.php
Department admin → Session bootstrap: loads services department.php
User admin → Session bootstrap: loads services user.php
Sign in → User services: authenticates with login.php
Registration → User services: registers through
Ticket form → Subject services: loads choices add_ticket_model.php
Ticket page → Ticket services: uses ticket services ticket.php
Ticket detail → Ticket services: uses ticket services view_ticket.php
Ticket actions → Session bootstrap: loads services ticket_action.php
Subject actions → Session bootstrap: loads services subject_action.php
Department actions → Session bootstrap: loads services department_action.php
User actions → Session bootstrap: loads services user_action.php
Subject admin → Subject services: uses subject services subject.php
Department admin → Department services: uses department services department.php
User admin → User services: uses user services user.php
Session bootstrap → Database access: constructs init.php
Session bootstrap → User services: constructs init.php
Session bootstrap → Ticket services: constructs init.php
Session bootstrap → Subject services: constructs init.php
Session bootstrap → Department services: constructs init.php
User services → Database access: extends class/Users.php
Ticket services → Database access: extends class/Tickets.php
Subject services → Database access: extends class/Subject.php
Department services → Database access: extends class/Department.php
User services → MySQL: queries class/Users.php
Ticket services → MySQL: queries class/Tickets.php
Subject services → MySQL: queries class/Subject.php
Department services → MySQL: queries class/Department.php
Database access → MySQL: connects class/Database.php
Ticket services → User services: uses user service class/Tickets.php
Ticket services → Subject services: uses subject service class/Tickets.php
Ticket services → Department services: uses department service class/Tickets.php
Ticket services → Email service: sends notifications class/Tickets.php

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Drawn by GitDiagram on September 30, 2026 from the repository's file tree, README and source files. Read as Markdown ·