jishnutej1804/customer-escalation-agent

EscalationSentinel is a human-in-the-loop support escalation console. A supervisor submits a ticket through the console; the backend recalls relevant policy and precedent, asks Groq to assess the case, applies a cash-approval guardrail, and returns a recommendation with risk and auto-approval status. Supervisors can approve or override recommendations to retain precedents or corrections, and inspect the memory bank. The README also documents initial policy seeding. Backend source was sampled; the tree identifies the UI only as the templates directory.