1blixen/support-tickets-system

How 1blixen/support-tickets-system works

This is an Express-based ticket-management API with authentication, user/employee administration, ticket assignment and comments. The main workflow is authenticated ticket operations, with admin assignment and ticket-linked comments as distinct stages. Authentication also includes email confirmation and token issuance. Source excerpts establish ticket, comment and employee controller calls; the auth controller and bootstrap wiring are known only from the source index, so those relationships are left unverified where needed.

Main entry points: auth.services.ts Authentication · bootstrap.ts Server Bootstrap · ticket.controller.ts Ticket Routes · employee.controller.ts Employee Routes

Components 24

API Runtime

Server Bootstrap src/bootstrap.ts
Token Authentication src/middlewares/auth.middleware.ts
Request Validation src/middlewares/validation.middleware.ts

Identity & Users

Auth Routes src/modules/auth/auth.controller.ts
Employee Routes src/modules/users/employees/employee.controller.ts
Authentication src/modules/auth/auth.services.ts
User Records src/modules/users/user.model.ts
Employee Management src/modules/users/employees/employee.services.ts

Ticket Workflow

Ticket Routes src/modules/tickets/ticket.controller.ts
Comment Routes src/modules/comments/comment.controller.ts
Ticket Operations src/modules/tickets/ticket.services.ts
Ticket Records src/modules/tickets/ticket.model.ts
Comment Operations src/modules/comments/comment.services.ts
Comment Records src/modules/comments/comment.model.ts

Shared Services

MongoDB Connection src/DB/mongoose.connection.ts
Redis Connection src/DB/redis.connection.ts
Redis Keys src/utils/redis/redis.services.ts
Token Utilities src/utils/security/token.ts
Email Delivery src/utils/email/sendEmail.ts
OTP Generation src/utils/email/otp.ts
Email Template src/utils/email/template.ts
Success Response src/utils/succesRes.ts
Password Hashing src/utils/security/hash.ts

Other components

API Client

Connections 34

Server Bootstrap → MongoDB Connection: imports connection src/bootstrap.ts
Server Bootstrap → Redis Connection: imports connection src/bootstrap.ts
Server Bootstrap → Auth Routes: loads routes src/bootstrap.ts
Server Bootstrap → Ticket Routes: loads routes src/bootstrap.ts
Server Bootstrap → Comment Routes: loads routes src/bootstrap.ts
Server Bootstrap → Employee Routes: loads routes src/bootstrap.ts
API Client → Ticket Routes: sends requests
Ticket Routes → Ticket Operations: calls src/modules/tickets/ticket.controller.ts
Comment Routes → Comment Operations: calls src/modules/comments/comment.controller.ts
Employee Routes → Employee Management: calls src/modules/users/employees/employee.controller.ts
Ticket Operations → Ticket Records: reads and writes src/modules/tickets/ticket.services.ts
Ticket Operations → User Records: looks up assignee src/modules/tickets/ticket.services.ts
Comment Operations → Ticket Records: references ticket src/modules/comments/comment.services.ts
Comment Operations → Comment Records: reads and writes src/modules/comments/comment.services.ts
Employee Management → User Records: manages users src/modules/users/employees/employee.services.ts
Auth Routes → Authentication: calls src/modules/auth/auth.controller.ts
Authentication → User Records: reads and creates src/modules/auth/auth.services.ts
Authentication → Password Hashing: hashes password src/modules/auth/auth.services.ts
Authentication → OTP Generation: creates OTP src/modules/auth/auth.services.ts
Authentication → Email Delivery: sends email src/modules/auth/auth.services.ts
Authentication → Email Template: renders email src/modules/auth/auth.services.ts
Authentication → Redis Connection: stores OTP and ID src/modules/auth/auth.services.ts
Authentication → Redis Keys: uses key helpers src/modules/auth/auth.services.ts
Authentication → Token Utilities: issues tokens src/modules/auth/auth.services.ts
Token Authentication → Token Utilities: decodes token src/middlewares/auth.middleware.ts
Ticket Routes → Token Authentication: authenticates requests src/modules/tickets/ticket.controller.ts
Comment Routes → Token Authentication: authenticates requests src/modules/comments/comment.controller.ts
Employee Routes → Token Authentication: authenticates requests src/modules/users/employees/employee.controller.ts
Ticket Routes → Request Validation: validates input src/modules/tickets/ticket.controller.ts
Comment Routes → Request Validation: validates input src/modules/comments/comment.controller.ts
Employee Routes → Request Validation: validates input src/modules/users/employees/employee.controller.ts
Ticket Routes → Success Response: formats response src/modules/tickets/ticket.controller.ts
Comment Routes → Success Response: formats response src/modules/comments/comment.controller.ts
Employee Routes → Success Response: formats response src/modules/users/employees/employee.controller.ts

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